Return and Refund Policy

1. Returns

1.1 Eligibility

You may be eligible for a return within 30 days from the date of delivery if the product is damaged, defective, or if you received the wrong item. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as you received it.

1.2 Non-Eligible Items

The following items are not eligible for return:

• Products that have been used or damaged due to customer negligence.
• Products without their original packaging or with missing parts.
• Items marked as non-returnable or final sale.

1.3 Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at customer_support@kohliintercontinental.com or call [customer support phone number].
2. Provide your order number, the reason for the return, and any relevant photographs of the product (if damaged/defective).
3. Our customer support team will guide you through the return process and provide a Return Merchandise Authorization (RMA) number, which you must include with the returned item.

1.4 Shipping Costs

If the return is due to an error on our part (damaged, defective, or wrong item), we will provide a prepaid shipping label for the return. In all other cases, you will be responsible for covering the return shipping costs.

1.5 Refunds

Once we receive the returned product and verify its eligibility, we will process the refund to your original payment method. Please note that it may take up to [5-10] business days for the refund to reflect in your account, depending on your payment provider.

2. Refunds

2.1 Order Cancellation

If you wish to cancel an order before it has been shipped, please contact our customer support team as soon as possible. If the order has not been dispatched, we will cancel the order and issue a full refund.

2.2 Partial Refunds

In some cases, partial refunds may be granted if the returned item is not in its original condition, is damaged, or is missing parts. The amount of the partial refund will be determined based on the item’s condition and any applicable restocking fees.

3. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact us through our customer support channels:

• Email: customer_support@kohliintercontinental.com
• Phone: [customer support phone number]

Please note that this Return and Refund Policy applies only to purchases made directly from “https://kohliintercontinental.com/”. If you have made a purchase through a third-party seller, their return and refund policy will apply.

We reserve the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes.

Thank you for shopping at Kohli Intercontinental. Your satisfaction is our top priority.